<p class="body-capped text-slate-600 mb-4">If your keyless smart lock code fails to unlock, or if you lose your physical back-up card:</p>
                           <ul class="list-disc pl-5 mb-4 space-y-2 body-capped text-slate-600">
                               <li>Call the 24/7 guest support line or use the video doorbell intercom if available.</li>
                               <li>For security purposes, our staff will verify your guest identity (matching registered pre-checkin details) before resetting access codes or granting physical key overrides.</li>
                               <li>Access code logs are securely audited. Never share your room codes with external visitors.</li>
                           </ul>