House Rules

To maintain guest comfort, safety standards, and local city council limits, only registered guests are permitted to reside overnight. Strict maximum occupancy limits apply per suite category as follows:

• 1 Bedroom Master Suite: Maximum of 2 adults.
• 2 Bedroom Luxury Apartment: Maximum of 4 adults.
• 3 Bedroom Luxury Apartment: Maximum of 6 adults.
• 4 Bedroom Luxury Apartment: Maximum of 8 adults.

Any additional occupants exceeding the initial booking registration details require prior written approval and may incur extra night charges according to the applicable policy.

In order to guarantee quiet stay and residential serenity for all, strictly no parties, commercial shoots, large group gatherings, or loud celebrations are permitted within the suites or common premises unless approved in writing. Minor special requests (e.g. low-key birthday decoration or private anniversaries setup) may be accommodated if coordinated and approved in writing by management beforehand. Unapproved parties will be stopped immediately, and guests will be subject to eviction and deposit penalties.

To ensure healthy interior standards and reduce fire hazards, smoking, vaping, and shisha inside any apartment rooms is strictly prohibited. Guests who wish to smoke must use designated outdoor spaces or private balconies, ensuring that balcony doors and windows remain fully closed to prevent smoke drift. Using candles, fireworks, incense, or hazardous materials inside the apartments is prohibited unless approved in writing. Odor removal or alarm trigger costs will be charged according to configured rates.

Our luxury suites utilize electronic smart locks and keyless entries for premium security. Guests must handle access codes and keycards responsibly and must not share security codes with unregistered visitors. In compliance with security standards, 24/7 CCTV surveillance applies to corridors, parking, gate access, and communal pathways. CCTV strictly does not cover any private rooms, bedrooms, or suites. Guests must ensure windows and doors are secured when leaving the suite.

Kitchen stoves, oven ranges, and electric cookers must never be left unattended during use. All appliances must be switched off after cooking. Food waste must be disposed of properly in bins and not washed down kitchen sinks to prevent blockages. In-suite washing machines and dryers must be used according to instructions without overloading. Excessive mess or grease accumulation will attract cleaning charges.

Apartments must be kept reasonably clean and hygienic. Waste must be bagged and deposited in the designated outdoor garbage bays. Spills, stains, or fluid leaks must be reported to housekeeping immediately to prevent permanent damage. Stays include scheduled housekeeping, and additional cleanings can be requested through guest services channels.

For collective safety, fire escape corridors, stairs, and common exits must never be blocked. Tampering with smoke detectors, alarm panels, fire extinguishers, or security infrastructure is a serious violation. Sockets must not be overloaded. In case of smoke, gas odor, or fire, evacuate immediately and contact our emergency assistance lines detailed in the guest manual.

Complimentary high-speed Wi-Fi is provided for lawful guest use. Hacking, spamming, piracy, illegal downloading, and copyright violations are strictly prohibited. Wi-Fi passwords must not be shared with unauthorized external individuals. While we provide reliable multi-provider broadbands, internet speeds are subject to local network conditions.

Checked-in guests can request scheduled housekeepings, maintenance assistance, airport pickups, car rentals, or decorative setups through our guest services desk. All services are subject to availability, operator timing, and confirmed booking rates.

Guests should report any misplaced or forgotten items immediately. Found items are logged in our secure Lost and Found system and held for a designated storage period (e.g. 30 days, or as configured) before disposal. The recovery and return shipment costs are fully covered by the guest, according to the applicable policy.

Corporate stay and group booking coordinators must submit a complete guest list roster before check-in. The organizing company representative coordinates compliance and is responsible for team conduct. Corporate billing structures do not exempt guests from rules, quiet hours, or damage liabilities.

Detailed manuals covering smart lock use, appliance guides, emergency numbers, and trash rules are accessible inside our secure guest dashboard. Sensitive access codes and Wi-Fi passwords are kept secure and visible only to verified checking-in guests.