Terms and Conditions
Please read these Terms and Conditions carefully before using the Kevron Suites and Apartments website, making a booking, submitting an enquiry, requesting guest services or staying at any Kevron Suites and Apartments location.
1. Acceptance of Terms
By accessing the Kevron Suites and Apartments website, submitting an enquiry, requesting guest services, accessing the guest dashboard, registering an account, or confirming a booking, you explicitly acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree, you must immediately cease utilizing our services or website.
2. Business Identity and Scope
These Terms govern the services offered by Kevron Suites and Apartments. Our current launch branch is located at 7B Regina Coker Street, Adeniyi Jones / No. 8 Ogunlowo Street, Adeniyi Jones, Ikeja, Lagos, Nigeria. These Terms will also apply to all future Kevron operational locations, subject to branch-specific override rules configured by management.
3. Booking Terms and Review
A booking request does not automatically guarantee availability. A booking is confirmed only when Kevron Suites and Apartments confirms availability and the applicable payment or approval conditions have been completed. Management reserves the right to refuse or cancel any booking request if false, incomplete, or fraudulent details are submitted.
4. Rates and Pricing
Our base nightly rates are dynamically configured as follows:
- 1 Bedroom Master Suite — ₦150,000.00/night
- 2 Bedroom Luxury Apartment — ₦200,000.00/night
- 3 Bedroom Luxury Apartment — ₦250,000.00/night
- 4 Bedroom Luxury Apartment — ₦300,000.00/night
5. Payment Terms and Invoices
We accept bank transfers, online payment portals (e.g., Flutterwave), and verified corporate billing accounts. Bank transfers must be accompanied by an uploaded proof-of-payment screenshot, which is subject to internal verification. Booking confirmations will remain pending until payments are cleared.
6. Security Deposit and Damage Terms
A refundable security deposit of ₦100,000 is required upon check-in to secure against damages. An inspection is conducted upon checkout. Deductions will apply for excessive cleaning, missing en-suite items, or property damage. The remaining balance is returned within 24 hours of inspection. Guests remain responsible for all visitors.
7. Cancellation, Modification, and Refunds
Cancellations made 5+ days before check-in qualify for a 100% refund of the base stay. Cancellations within 2 to 5 days before check-in receive a 50% refund. Cancellations under 48 hours of check-in, early departures, or no-shows are strictly non-refundable. All refund requests are subject to management approval.
8. Check-In and Check-Out
Our check-in time is 2:00 PM, and check-out is 11:00 AM. Early check-in or late check-out requests are subject to availability and will attract additional hourly rates. Digital check-in and arrival time submissions are highly encouraged to speed up arrival onboarding.
9. Guest Identification and Verification
To ensure smart secure community living, guests must submit a valid government-issued ID (Passport, Driver License, or National ID) during reservation check-in. Corporate bookings must upload a guest-list roster. Personal identification records are processed in compliance with private data protection guidelines.
10. House Rules
To guarantee comfort for all residents, guests must comply with the house rules:
- No smoking is allowed inside the apartments (a penalty of ₦100,000 applies for violations).
- Loud music, parties, or social gatherings are strictly prohibited.
- Unregistered overnight visitors are not permitted.
- Smart access codes must not be shared with third parties.
11. Security and Smart Living
Our property is secured with keyless smart locks, video intercom doorbells, and 24/7 CCTV surveillance coverage of relevant access/common areas. CCTV does not monitor private guest rooms, bedrooms, or suites. Guests must not tamper with security or network infrastructures.
12. Guest Services
We coordinate airport pickup transfers, executive car rentals, housekeeping requests, and maintenance support. While we partner with premium vendors, Kevron remains dependent on third-party vendor schedules and is not liable for transport delays outside our control.
13. Corporate Booking Terms
B2B bookings and corporate corporate stay requests are subject to account relationship reviews. Invoices are sent directly to the corporate account manager. The company assumes joint and several liability for guest conduct, property damages, and unpaid balances.
14. Long-Stay Terms
Stays extending beyond 30 days qualify for long-stay pricing rules (e.g. 15% discount) and are subject to bi-weekly staged payments. Security deposits are calculated proportionally. Housekeeping schedules and maintenance access are coordinated bi-weekly.
15. Guest Account Dashboard Terms
Guests can manage active reservations, download invoices, submit reviews, and request support tickets from the guest dashboard. Guests must keep login passcodes secure and notify us immediately of any unauthorized account access. Accounts may be suspended for misuse.
17. Website Use
Users must not hack, scrape, spam, or inject malicious scripts or malware into the Kevron Suites and Apartments website. Unauthorized access of database records or system API keys will lead to immediate service revocation and potential legal actions.
18. Intellectual Property
All logos, Marcellus typography, photography, vectors, and layouts displayed on this website are protected under intellectual property rights and remain the property of Kevron Suites and Apartments. No copying or reuse is permitted without written consent.
19. Privacy and Data Protection
We take private guest documents and credentials seriously. All guest registrations, banking proof-of-payments, and identification records are processed securely and used exclusively for reservations verification in compliance with our Privacy Policy.
20. Third-Party Services
Our website utilizes third-party integrations (e.g., Flutterwave gateway, Google Maps, WhatsApp chat API). Users acknowledge that these integrations are subject to independent terms and policies, and Kevron is not liable for gateway outages.
21. Limitation of Liability
[Requires Legal Review] To the maximum extent permitted by applicable law, Kevron Suites and Apartments is not liable for loss of personal belongings, cash, or electronics, nor for any indirect, punitive, or consequential damages resulting from guest stay actions or third-party acts beyond our control.
22. Force Majeure
Kevron is not liable for failure to deliver services due to events of Force Majeure, which include but are not limited to: natural disasters, fires, floods, utility grid disruptions, government restrictions, security emergency alerts, or payment system failures.
23. Complaints and Dispute Resolution
If you have any complaints, please contact our support desk first at info@kevronapartments.com. These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes shall be subject to the exclusive jurisdiction of courts in Lagos State.
24. Changes to Terms
We reserve the right to modify these Terms at any time. When updates are published, a new effective date and version will be assigned. Existing confirmed bookings are protected under the terms accepted at the time of checkout reservation.
25. Contact Information
If you have questions about these Terms, please contact our corporate compliance desk:
- Email: info@kevronapartments.com
- Phone/WhatsApp: +234 808 213 1985
- Address: 7B Regina Coker Street, Adeniyi Jones, Ikeja, Lagos, Nigeria.
Ready to Book with Clear Terms?
Review our booking, payment and guest-stay terms, then choose your preferred apartment at Kevron Suites and Apartments, Adeniyi Jones, Ikeja.